Refund policy

How credit refunds work when a 30-second two-part render fails, and how pack purchases are treated. Last updated 9 November 2026.

Failed renders

Every order is split into two 15-second halves that render in parallel and are stitched with the original music. If either half fails, the stitch fails, or the 20-minute job timeout is reached, the full credit amount for that order is returned to the same account automatically. Nothing else is required from you.

If a portrait is rejected by the image-safety check, the order is cancelled before generation starts and every credit is returned.

A successful render whose likeness you simply dislike is not an automatic refund. The face, the framing, and the lip movement are generated; they are not a guaranteed replica of a paid actor. Try the guidance in photo requirements before ordering again.

Partial failures

We do not deliver half a video and charge for it. The two halves are only joined when both complete; if one half is missing, the whole order is marked failed and refunded.

Credit packs

Packs are one-time digital credit, not a subscription. Unused credits are not cashed out. If online checkout charges you and the pack never lands on your account, contact us with the account email and the checkout reference; we will verify the order and either add the credits or issue a payment reversal.

Chargebacks

If you open a chargeback after credits were delivered and used, we may freeze the account while the dispute runs. Talk to us first if a charge looks wrong — a failed render is usually fixable with a credit return.

Prohibited uploads

Orders we refuse because a photo breaks the terms — a celebrity, a minor, or someone who has not consented — may not receive a credit refund. Do not test the boundary.

How to ask

Sign in, note the job id from My videos if you have one, and write from the same email as the account to help@gangstasparadiseai.com. Say whether you expected a credit return or a pack that never appeared.